Frequently Asked Questions
Everything you need to know about your Blue Bungalow experience.
What is your return policy?
We offer a 30-day return policy for all full-priced items. Products must be in their original condition with tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. International delivery times vary depending on the destination country.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timeframes will be calculated at checkout based on your specific location.
How do I find the right size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed, coastal fit, or reaching out to our style team for personalized advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Afterpay and Zip.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our customer service team immediately for assistance.